Forums Forums  |  Forums Sitemap

Human Resource Management (HRM)

Human Resource Management System (HRMS)

Streamline and Strategize for Better HR Service

Human resources (HR) departments are being pressured to deliver their services more effectively. Profmax Human Resource Management System (HRMS) helps you give employees access to the right information, at the right time, and by the right person.

Organizations across the private and public sectors, and in locations ranging from North America, Western Europe and Asia Pacific to the emerging markets, are recognizing that there is enormous and often untapped strategic value in HR. As is the case with other staff functions, organizations benefit when HR forms a collaborative partnership with business units. And some of the highest returns result when HR and business units collaborate in areas such as workforce assessment, recruitment, retention, training and development.

Integrated, scalable HR applications and processes can promote a consistent culture, plan and strategy without compromising local nuance and effectiveness. These systems can help organizations to engage employees directly and make them responsible for their actions, which can have a direct impact on the success of the organization. Moreover, they can do so without overburdening HR staff.

Profmax Human Resource Management helps you extend the value of your human capital management (HCM) investment by combining HCM applications with tools created for customer relationship management (CRM) systems. Users can leverage information from the HR systems and content sources such as policies, benefits summaries, and employee competency and demographic data to support best-practice workforce service delivery processes to manage the workforce more efficiently.

Profmax Human Resource Management helps you eliminate barriers to the appropriate flow of HR information with a fully integrated solution. Profmax is the only company that delivers a complete end-to-end HCM service delivery methodology. As the leading HCM vendor worldwide, Profmax makes it easy for you to deploy HR data to all members of the enterprise and streamline HR functions through shared services. Profmax Human Resource Management can help you cut HR administrative costs, increase employee satisfaction, and boost workforce productivity through a single sign-on interface for all HCM transactions, HR-specific help desk technology, and hundreds of self-service HR functions. The real-time integration and CRM functionality of Profmax Human Resource Management lets you reduce the burden on your HR staff while delivering value to your entire workforce.

Back to top



Difference between an efficient and an agile organization?

The ability to anticipate talent needs, optimize a talented workforce, and keep retention rates high despite constant change is the key to a company's sustainable competitive advantage.

Traditionally, an organization's talent management solutions were handled separately from its business strategy. This approach has resulted in many organizational, business process and technology silos that frequently fail to provide a holistic view of a company's talent portfolio and formulate a strategic direction.

Today business strategy and talent management are linked as an integrated talent management framework combining organization, business process and technology. The most successful organizations manage their human capital and talent as strategic assets. This is achieved by aligning the workforce with business objectives and by using measurement to drive decisions, monitor performance and improve results.

An integrated approach to talent management (people, process and technology) is ideal for both the forward-thinking organization looking to expand its talent management scope, or for an organization exploring talent management for the first time. Integrated talent management gives organizations the functional resources and optimal decision-making capabilities necessary to strategically support evolving business strategies within a consistent, end-to-end framework. This system empowers the organization with insight, agility, efficiency and consistency in regard to talent management.

Back to top



From human capital management to integrated talent management

Many companies have focused on improving their core human capital management (HCM) functions including payroll, benefits, time management, and position management. The next step in the evolution from administrative to strategic is to align your core HCM with your talent management as depicted in the following diagram.


Core human capital management: HR, Payroll, Benefits, Time, Position management, Self Service, Business strategy: Grow business, Improve profitability, Market responsiveness, Talent management: Recruiting, Performance management, Succession planning, Workforce planning, Learning management, Compensation planning


This integration can help you automate the processes, measurements and analysis required to streamline business operations, and provide the information required to make critical talent management decisions globally. This is vital as HR must have a continuous flow of information to assess and measure performance against business objectives in real-time. The HR function can then execute against strategy leveraging its organization, talent management processes and technology. Establishing a set of metrics that measure the performance of HR against business objectives is an essential component of an integrated talent management framework.

Back to top



Holistic approach to talent management

When talent is aligned with strategy and metrics, and both are supported by an integrated technology platform, a company becomes optimally positioned to compete for, retain and develop the highest performing talent. This facilitates the greatest competitive advantage to the business as it grows and changes over time.

Integrated talent management-people, process and technology-ensures organizations have the range of functional resources they need coupled with optimal decision-making capabilities for strategically and consistently handling business issues. Transforming talent management into a high-performing strategic asset is possible with an integrated framework that aligns strategy, assesses capabilities and incorporates process improvement and automation. Technology and automation provide strategic benefits including lower cost of system ownership, increased employee productivity and decreased HR administration costs. Automation also facilitates more robust analysis and reporting capabilities enabling management to make better and more timely decisions regarding the management of human capital.

The importance of applying a holistic, integrated approach to talent management to align strategy with business objectives cannot be understated. A meaningful profile of metrics yielded from an integrated talent management solution enables executives to proactively manage the business and stay ahead of ever-changing workforce demographics and market demands. For example, managers can use this data to better leverage and groom internal resources for leadership roles rather than relying only on hiring outside candidates from an increasingly competitive environment. Without metrics, organizations risk failure to sustain growth, secure succession, attract emerging talent, retain top performers, and weed out poor performers.

The culmination of all of these efforts results in an integrated set of processes that enables an organization to optimally manage its investment in talent, and allows it to remain flexible as it rebalances its talent portfolio in anticipation rather than reaction to changing market conditions. An agile workforce delivers significant advantages in achieving greater business success.

Back to top



Features & Benefits

Drive Best-Practice Processes and Workflows Throughout Your Enterprise

Profmax Human Resource Management includes unique features that let you leverage the experience of your HR staff to develop your online knowledgebase and skills-based workflows. These features let your employees efficiently share knowledge, which reduces problem resolution time, decreases HR administrative costs, and drives best-practice solutions across your enterprise.

Boost Workforce Productivity

The HelpDesk of Profmax Human Resource Management Systems for Human Resources enhances the HCM service delivery model by integrating HR specialist tools, workforce self-service, and problem resolution capabilities to help you rapidly resolve workforce issues. Profmax HelpDesk for HR uses tools created for Customer Relationship Management (CRM) systems to deliver seamless, automated processes that ensure no request slips through the cracks. The solution can provide direct view-and-edit accessibility to HR data and applications in real time, making the help desk a "one-stop shop" for all HR support activities.

The combination of powerful self-service functionality and the traditional call-in help desk lets your employees have more control over cases and significantly lowers the cost of each transaction. By giving your workforce more ways to find answers to their problems at any time of day or night-regardless of their geographic location-you make HR services extraordinarily flexible. Additionally, integrated metrics, automatic customer survey procedures, and reporting allow you to make continuous, overall process improvements to keep employee satisfaction levels high.

Streamline Processes and Remove Information Bottlenecks

Profmax Enterprise HRM self-service applications give your work force online access to information that is personalized to each employee's role, experience, work content, language, and information needs.

Increase the ROI of Your HCM Investment

Profmax Human Resource Management can help you gain a proven return on investment (ROI) through process-based savings such as reduced call volumes, lower average call times, and decreased HR agent head count. For example, you can reduce fees and operational costs by giving your employees 24/7 access to key HR information and transactions using Profmax self-service products.

Revolutionize the Quality of Your Workforce HR Service

Self-service and workflow technologies have improved the way the workforce interacts with HR personnel, but that is only part of the larger picture. The Profmax Human Resource Management strategy has three main components: portals, self-service, and an HR help desk. These components allow you to provide the right level of service for each employee request. Employees can quickly solve many issues on their own with secure, role-based access to their HR data using portals and self-service. But when they need assistance for complex issues or transactions, they can easily contact the HR help desk. This tiered approach to workforce service delivery lets you serve a growing employee population without a linear increase in your HR support staff.

When low-cost service channels aren't widely used and inefficient service delivery models are in place, HR departments can be overwhelmed with calls from employees seeking answers to questions.

Protect Privacy and Enforce Compliance

You can protect the privacy of sensitive employee information, reduce liability, and ensure compliance with regulations using Profmax Human Resource Management . Profmax security solutions let you implement out-of-the-box, single sign-on , or you can provide access to multiple suites of applications. Enhanced security features regulate the administration of HR data to allow access or update capabilities only to authorized personnel. You can also use a provider group designation to add another layer of access security for highly sensitive HR areas such as employee assistance programs. Challenge questions are stored with an employee's personal profile and can be used to validate the requestor's identity before disclosing sensitive HR data.

Improve the Bottom Line

Profmax Human Resource Management can create a number of quantifiable benefits, which can map to a positive financial impact on your organization and an improvement of the bottom line. Some of the benefits that affect your income statement and lead to increased profits include the following expense, productivity, and revenue improvements:

  • Reduced data entry and improved data accuracy
  • Higher quality products and services
  • Lower rate of employee turnover
  • More-productive and skilled employees and managers
  • Increased revenue growth due to better customer retention
  • Fewer errors and less need for rework
  • Decreased costs to resolve common employee issues
  • Reduced head count needs

Back to top